Salon Coordinator
Agape Organic Salon and Spa is looking for someone with incredible drive to make a big impact within our beautiful, growing salon. As a Salon Coordinator, you are the face of Agape and play the key role in the guests' experience from beginning to end. Your motivation and example lay the foundation in motivating and inspiring our tribe. Whether handling guest feedback or cultivating a welcoming environment that lends itself to growth, you're prepared to take on the call of leadership.
Qualifications
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Excellent customer service abilities, communication skills and the ability to develop strong client relationships.
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Knowledge of, or ability to learn administrative, creative, and social media software/platforms.
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Proficiency in professionally delivering and responding to phone calls, messages, client reviews, and emails.
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Exceptional organizational and multi-tasking skills.
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Ability to remain calm is stressful situations.
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Ability to creatively navigate challenges and provide growth strategies.
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Strong marketing and sale strategies and skills.
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Ability to work both individually and as an essential member of a focused and productive team.
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Exceptional leadership skills.
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Passionate about creating and maintaining an energetic, positive, and edifying work environment.
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Ability to maintain a high degree of flexibility and adaptability to work in a changing environment.
Responsibilities
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Greeting and welcoming customers with a smile.
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Coordinating with artists to schedule appointments while regulating adjustments and cancelations to maintain salon's schedule.
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Maintaining customer records.
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Happily, quickly, and professionally answering phone calls using scripted prompts.
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Returning phone calls and emails to answer comments, resolve complaints and respond to inquiries.
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Training staff on new systems, policies, and practices while maintaining an up-to-date knowledge of salon products and services.
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Managing, ordering, and restocking equipment, supplies and retail.
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Processing payments and emphasizing pre-bookings during client checkout.
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Managing cash and drawer counts.
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Ensuring that the salon is kept clean and organized.
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Generating operational reports and meeting with management to develop operational, sales, and marketing strategies while assisting and encouraging team to carry them out.
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Aiding team members and management as required.
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Suggesting retail products while meeting or exceeding retail sales goals.
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Suggesting up-sales, promotional deals, and additional services to clients.
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Taking initiative in communicating strategies such as sales, marketing, issues and needs in order to improve business.